Vision, Mission & Mandate

Integrity: The State Department for Trade will prioritise honesty, transparency, and ethical conduct in all trade-related activities. It will champion for a strong commitment to truthfulness, fairness, and accountability whilst ensuring responsible and trustworthy dealings. By fostering trust with stakeholders and the public, the State Department will build reliable relationships and promote a culture of integrity in its trade engagements. It shall maintain good team reputation; Take responsibility for outcomes of activities; keep processes transparent - consistent in thought, words and deeds; and practice confidentiality and ethical behaviour.

Professionalism: In embodying high standards of competence, expertise, and efficiency in trade operations, the SDT Staff will be expected to demonstrate dedication to continuous improvement at the same time adhering to best practices and delivering services with diligence and precision. It shall be driven by service quality and the needs and satisfaction of our internal and external customers; apply skills and expertise to assigned tasks; pursue opportunities for continuous learning and sharing of knowledge; exercise flexibility; be willing to assume different roles on the basis of requirements of the task; adhere to the appropriate dress and behaviour code.

Collaboration: In promoting cooperation, and partnerships with stakeholders and external donor partners, staff will be expected to actively seek opportunities to collaborate and share knowledge whilst fostering a culture of inclusivity and collective problem-solving.
Citizen-Centred: The State Department for Trade will prioritise the needs of citizens, businesses, investors, and ensure responsive and efficient service delivery. Staff will be obliged to listen to stakeholders, understand their requirements, and proactively address their concerns.

Respect for Diversity: The State Department will embrace and value the diversity of cultures, perspectives, and ideas. Staff will treat all individuals with respect and dignity, irrespective of their race, ethnicity, gender, class, learning style, country of origin, disability, political ideology, religion, and cultural perspectives.

Team work: In acknowledging the value and benefits others bring to the overall goal, the State Department commits to high levels of cooperation, consultation, collaboration and respect for divergent views and opinions. It commits to sharing of resources, and working in harmony and unity among staff and other departments with utmost respect and consideration.

Responsiveness: The State Department shall always be focused on making timely decisions, taking timely actions, delivering timely and positive responses while meeting our customers’ needs thus building trust and respect.

Ethical Practices: The staff of the Department shall uphold integrity and intellectual professionalism in their undertakings while demonstrating high standards of accountability for public and donor resources.